To set in motion the events of this 2013 Hindi film and thus affect the lives of Sudeep and Ila, an organisation famed for its accuracy and efficiency must have committed one of its permitted 3.4-errors-in-a-million.
Which film is being alluded to here, which has received several rave reviews? And which organisation?
[+ Show Answer]
"The Lunchbox", in which the titular lunchbox is incorrectly delivered by its 'dabbawala'.
The dabbawalas of Mumbai are famed for their accuracy despite the large number of boxes delivered, and have been said to meet Six Sigma standards (though I've never been able to find an authoritative source - don't let facts get in the way of a good story).
Here's a review of the film from Variety (if you don't mind a peek into the story).